Orders ship from our location Monday-Friday within 24
hours of receipt of the order
unless indicated otherwise on the product page.
Orders placed over the
weekend will ship from our location the following
business day. We are closed and orders
will not ship on New Year's Eve, New Year's Day, Good
Friday, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day and the Friday after, and from
Christmas Eve through New Year's Day.
SHIPPING OPTIONS & COST:
You will be
given an opportunity at checkout to choose from a
variety of UPS and USPS services. Actual
shipping costs are calculated based on the weight of the
items you are shipping, the service you are using, and
the location to which you are shipping.
ORDERS: You must select the appropriate shipping
method for your package to arrive on-time. Please
refer to the UPS and USPS information below. Be
sure to calculate BUSINESS DAYS ONLY (M-F) when
calculating when your package will arrive. If
you are unsure of when your package will ship out or
arrive please contact us for assistance 877-HipKits.
Orders ship from our office warehouse in Boerne, TX.
ADVANCE ORDERS: If you are placing an advance
order (two weeks in advance or more) please select the
option "HOLD for Future Delivery Date" on the
product page and indicate the date you would like the
package to arrive in the FUTURE DELIVERY DATE box
or provide more information in the SPECIAL INSTRUCTIONS
box during checkout. Orders ship from our office
warehouse in Boerne, TX.
SCHEDULE PACKAGES TO ARRIVE EARLY It is
nice to receive a surprise on your birthday or on the
exact date of a holiday, however most people would
rather receive a package a day early than a day late.
Scheduling a package to arrive early allows for the
unknown such as unexpected delays in-transit, failed
delivery because the recipient was not home, etc.
CHECK THE USPS AND UPS INFO BELOW
your shipping method. When in doubt (before or
after you've placed your order) call us at 877-HipKits.
We are available M-F from 9-5 MST and we're good
at checking our voicemail...so feel free to leave us a
message during non-office hours.
SHIPPING TO COLLEGE STUDENTS:
PACKAGE ROOM: Many colleges
have a mail room which receives student packages.
These mail rooms receive the package on the day you
indicate you want the package to be delivered.
Often the student is notified that they have a package
waiting THE NEXT DAY. The student may not pick up
the package until 2 DAYS AFTER it was delivered (or
more). Schedule your package to arrive
EARLY. Although it's not required, it's not a bad
idea to notify the student that a package is coming
their way so that they can look out for a slip or email
from the mailroom or
inquire with the mail room if they have not received the
package. This will not spoil their surprise, but
rather help to build excitement and anticipation of
something coming their way. Oh yeah...and it will help to
ensure that they actually receive the package.
ADDRESSES: Check with Housing, Residence Life, or
Student Affairs to make sure your shipping address is
formatted correctly. Sometimes a dorm name and
number is required (we cannot obtain this for you),
other times a campus box number. In almost all
cases, we must have a physical street address in
order to ship via UPS. Campus Box Numbers do not
always work in the same way regular PO Boxes work....in
most cases packages may be delivered to a campus box
number via UPS if a street address is included in the shipping
APO & FPO Addresses
When placing your APO/FPO order, enter
the recipient's full name and address in the relevant
fields. Enter APO or FPO in the City field. Select
Armed Forces Other Areas (AE) for the State field if the
recipient is stationed in Europe, Canada, Africa, or the
Middle East. Select Armed Forces America (AA) if
the recipient is stationed in the Americas. Select Armed
Forces Pacific (AP) if the recipient is stationed in Asia or
the Pacific. Regardless of where the recipient is stationed,
select United States from the Country drop-down menu. Please
enter your own telephone number in the shipping telephone number
shipments to APO/FPO addresses are sent US Priority Mail.
Please select USPS as your carrier, and Priority Mail as
your shipping method.
According to the Military Postal Service Agency, depending
on where the service member is located, Priority Mail
parcels to Afghanistan, Iraq and Kuwait normally take 10 to
15 days. Transit times will vary depending on operational
conditions and the unit of the recipient.
is not available for APO/FPO packages. If after
two months you believe your package was not received,
please notify us so that we may file a claim with USPS.
USPS will research the package at that time and issue a
refund if they cannot locate the package.
Refer to our
FAQs for more information.
Canadian & International
Due to international
tariffs and taxes often levied upon the gift recipient, Beyond
Bookmarks does not ship to Canada or International locations.
In certain circumstances we may make an exception. Please
contact us if you would like to make special arrangements. 877-HipKits M-F 9-5
Not sure what service to select?
Give us a call 877-447-5487 M-F 9am-5pm MST
UPS EXPEDITED SERVICES:
UPS Next Day Air®: Next business day
delivery by 10:30 a.m., 12:00 noon, or end of day,
depending on destination.
Destinations and Origins:
All 50 states and Puerto Rico, with some limitations
in Alaska and Hawaii. Example: if your
order ships out on Thursday it will be delivered on
Friday by 10:30 am to most areas.
UPS Next Day Air Saver®: Commercial
Destinations: Next business day delivery by
3:00 or 4:30 p.m. where UPS Next Day Air®
delivery is committed by 10:30 a.m. or 12:00 noon,
Residential Destinations: Next business day
delivery by end of day. Destinations:
Available to the 48 contiguous states. Not available
to destinations where UPS Next Day Air delivery is
committed by end of day. Example: if your
order ships out on Thursday it will be delivered on
Friday by 3pm to most areas.
UPS 2nd Day Air®: Delivery by the end of
the second business day. Some locations in Alaska
and Hawaii require additional transit time. Service
Area Destinations and Origins: All 50 states and
Puerto Rico, with some limitations in Alaska and
Hawaii. Example: if your order ships
out on Thursday it will be delivered by the end of
the day on Monday.
UPS 3 Day Select®: Delivery by the end of
the third business day. Service Area Destinations
and Origins: The 48 contiguous states.
if your order ships out on Thursday it will be
delivered by the end of the day on Tuesday.
UPS GROUND SERVICES:
Monday-Friday to residential and commercial
US addresses. See map
for estimated time-in-transit. Please use
BUSINESS DAYS (M-F) only when calculating delivery date.
Delivery is by the end of the business day.
Priority Mail: This service typically takes between 2-3 business days
and delivers on Saturday for no extra
charge. Example: if your order ships out on Thursday, your order will be received by Saturday or
Monday. However, Priority
Mail service is NOT GUARANTEED to arrive within 2-3 days
and offers less reliable tracking than UPS.
All orders with APO/FPO addresses are
shipped via USPS Priority Mail.
USPS Express Mail:
between 1-2 business days and delivers on
Saturday for no extra charge. Example: if your
order ships out on Thursday, your order will
be received by Friday or Saturday. However,
Express Mail service is NOT GUARANTEED to arrive
within 1 day.
Returns & Undeliverable Packages Policy
We guarantee our packages. If you or the
recipient are unsatisfied please contact us
within 5 business days of delivery or
expected delivery to
discuss replacement or refund. All refunded
or replaced packages must be returned to Hip
Kits within 15 days of delivery. Please call
us before you return your package.
Packages are shipped via UPS or USPS. You
will receive email notification by one of
these companies with your package tracking
information. In the unlikelihood that a
package is lost, the customer is not
available to receive the package, or the
package is refused, UPS or USPS will send an
email notification to you. In addition, Hip
Kits makes every effort during the initial
delivery process to notify the sender when a
package is deemed undeliverable. Ultimately
it is the responsibility of the customer to
notify Hip Kits within 5 days of expected
delivery regarding the handling of the lost
or returned package.
Returned packages will be held by Hip Kits
for 5 business days. Upon notification from
the customer within (or before) the 5 day
period, we will reship the package at the
expense of the customer or we will refund
the cost of the package minus shipping. A
15% restocking may be assessed for packages
containing food or items opened or damaged
by recipient. In the case that the customer
does not contact Hip Kits within the 5 day
period, no refund will be issued.
Packages re-directed by UPS due to an
incomplete or incorrect address may incur a
$10 fee. Please verify your shipping address
and be sure to include apartment numbers or
building names where appropriate.
Cancellation Policy: In
the case that you wish to cancel your Kit
Club order before all the Kits in your plan
have been delivered we will regard the
orders previously shipped as normal orders.
Your card will be charged any additional
cost for the individual purchase of the Kits
that have been shipped, plus the estimated
shipping cost that would have been assessed
for each Kit that has been shipped. Kit Club
plans are designed with
a multiple order discount and free shipping
for each. Sold individually, the Kits range
Item Swapping: Hip Kits reserves the right to replace items in our care packages with comparable items based on season and availability. For example, we can't ship chocolate in the summer...it melts...yuck!
Sales Tax: Texas State Sales Tax will be charged on gifts delivered within the state of Texas.
Price Changes: Prices subject to change without notice (but probably not that often).