Q. How do I place an advance order?
A. You may select 'Hold for Future Delivery' and choose a date from the calendar before adding the kit to your cart.
Q. Can I ship to multiple addresses in one order?
A. Unfortunately, this is not possible at this time.
Q. How do I add my personal gift message?
A. You may add your personal gift message on the product page, just before you add a kit to your shopping cart. Add More! Items are not eligible for individual gift messages because they are included within Kits.
Q. How do I check the status of an order?
A. Log into your account using your email address and password (if you don't remember your password we'll email it to you right away). Select My Account at the top of any page and then select My Orders on the left. On this page you will be able to view the current status of your orders.
Q. Why don't I see any tracking information in my Order Status?
A. Tracking information is entered into your account by end-of-the-day the date your Kit is shipped. Kits usually ship within one business day. Orders received after 12pm CST are shipped the following business day.
Q. When should I send a Hip Kit?
A. Hip Kits support and motivate a student at any time of the year. Particularly stressful times of the year include the first week of school (homesickness!), mid-semester exams, final exams, and family holidays and birthdays spent away from home. Packs are also great for celebrations…completion of a big project or paper, acing an exam, winning an award, and, of course, graduation!
Q. Do you have a healthy college care package?
A. Yes! We have several options. Brain and Grain is filled with healthy snacks, gourmet treats, and toys that make you go “ahhhh.” Make Mine Organic is full of great tasting snacks and treats that are certified organic. Go Go Gluten Free is full of yummy foods for those avoiding gluten in their diet. We even have a healthier value kit - Care Mail Health Nut!
Q. How do I enter military addresses for shipping?
A. Enter the recipient's full name and address in the relevant fields. Enter APO or FPO in the City field. Select Armed Forces Other Areas (AE) for the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Select Armed Forces America (AA) if the recipient is stationed in the Americas. Select Armed Forces Pacific (AP) if the recipient is stationed in Asia or the Pacific. Regardless of where the recipient is stationed, select United States from the Country drop-down menu. All shipments to APO/FPO addresses are sent US Priority Mail. Please select USPS as your carrier, and Priority Mail as your shipping method.
Q. Do you substitute items for people with special needs like diabetics?
A. Hip Kits is happy to accommodate special needs (diabetic, non dairy, wheat free, etc.) to the best of our ability. We cannot guarantee that all items included in the pack will be suitable for your student’s special needs (but we’ll try!). We will need some extra time to gather the goods. Please order in advance.
Q. Can I purchase an Add More! Item separately?
A. At this time we cannot offer Add It! Items without the purchase of a Kit. We have picked these items for inclusion in our Kits. We do not have the shipping flexibility to ship these smaller items individually.
Q. How long will it take for the Kit to be delivered?
A. Our Kits usually ship within one business day. Orders received after 12pm CST may be shipped the following business day. There are several shipping options to choose from to insure your Kit gets there on time. Please refer to the Standard Zone Map below for the number of days it will take to ship your package via our Standard Ship Method. Please note that when calculating ship days, the following days DO NOT COUNT: the day that the package is shipped, Saturdays, Sundays, and Postal Holidays. Standard Shipping is NOT GUARANTEED TO ARRIVE BY A CERTAIN DATE.
Q. Do you guarantee your Packs?
A. Yes! Please refer to our Shipping and Returns page for more info.
Q. Can I cancel my Kit Club order before all the Kits have been delivered?
A. Yes, you can cancel your order before all packs have been shipped. However, we will regard the orders previously shipped as normal, full price orders. You will only be refunded the original total less the full Kit cost plus shipping for each Kit that has already shipped. Kit Club plans are designed to offer a bulk discount on the purchase of multiple Kits. Sold individually, the Kits range in price.
Q. What is your return policy?
A. Please refer to our Shipping and Returns page for our return policy.